Think About It

"Please hold for the next available representative."

Twenty years ago, who could have guessed how we would long to hear those words? Yet in today's world, that phrase brings us feelings of victory as we realize we finally have entered the right combination of zeros and pound signs to reach the promised land of live customer service.

Sometime when you're not looking to run the maze of interactive voice response, check out gethuman. This grassroots web site has a comprehensive list of service companies, their customer service phone numbers, and the steps to follow to get directly to a human operator.