Think About It

I was once told by someone “Clients are always right...even when they are wrong.” This has obviously stuck with me over the years. “How can this be?” I’ve pondered. Now this is not to say that I believe the world is black or white, right or wrong...quite the contrary. However, if we are to grow as people we are to explore the possibilities as partners with our Clients, that means we should hold onto our ideas, best practices and expertise as dear. And, it works both ways, we are/should not be so egotistical to believe that good ideas won’t come from our Clients as well...they can come from anyone, anywhere, anytime. But when a less than mediocre one is thrown upon the table, sometimes as a directive, we treat our clients as friends and true partners where we can feel comfortable in pushing back and say, “Let’s think about that another way, shall we?”

This isn't to say we push back subjectively either. We are usually pointing our Clients back to the discovery work previously done in order to keep the project objectives on track. This practice resonates with me at my very core, as a human being. Ladies, when you are shopping, do you prefer the superficial answer of a friend who tells you an outfit looks good on you when you know darn well it doesn’t, or would you prefer the friend who feels comfortable in saying “You know, something else might be more appropriate or look more flattering on you?” We strive to attain these all important, real and lasting relationships with our Clients. In the end, it is a win-win situation for everyone.

Like any meaningful relationship -- it’s not always easy, but always worth it.